Symptom:

Under Workspaces, the Users and/or the Groups tab is empty or not returning all record, even if the Roles tab appears to work fine.

Cause:

Workspaces has a hard coded query used by these tabs that will only return items matching the types of users and groups which have a window configured in the Console and available in the web applications. If a business object does not have a window available in Web Access, then no items of this user/group type will be returned by the query as there will not be any parameter in the query sent by Workspaces to the database to include this object type.

Since Role has a different structure than Group and User (see below) this is not impacting the Manage Roles page.

Solution:

To resolve this problem, you will need to ensure in the Window Manager that you have at least one window available in Web Access for each of the following business object:

• For groups:
  • Company
  • Customer
  • Supplier
  • Support Group
• For users:
  • Account Manager
  • Analyst
  • Contact
  • End User